How One Call Center Automated 12,000 Inbound Calls per Day with 99.99% Routing Accuracy + Zero Hold Times
Discover how one call center deployed Pitchit’s 24/7 Voice AI platform to eliminate hold times, capture structured call dispositions, and stream real-time transcriptions directly into their contact center tech stack, all with zero staffing bloat.
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How Clearlink Automated 12,000 Inbound Calls per Day With 99.99% Routing Accuracy
Discover how Clearlink deployed Pitchit’s 24/7 Voice AI platform to eliminate hold times, capture structured call dispositions, and stream real-time transcriptions directly into their contact center tech stack.
The Challenge: High Inbound Volume & IVR Bottlenecks
Clearlink, a premier marketing and sales customer acquisition platform, handles tens of thousands of customer interactions daily. Managing an inbound volume of 12,000 calls per day across multiple service lines created significant operational pressure:
- Traditional legacy IVRs created customer friction and failed to accurately diagnose caller intent.
- Peak-hour call spikes led to increased hold times and abandoned calls.
- Manual agent logging resulted in inconsistent call dispositions and transcript gaps inside their CRM.
The Solution: Pitchit 24/7 Voice AI & Conversational Screening
Clearlink partnered with Pitchit to deploy point-and-click conversational Voice AI agents across their inbound channels. Pitchit replaced traditional IVR trees with a 24/7 AI Receptionist capable of multi-channel execution and instant intent qualification.
Key elements of the Pitchit deployment included:
- Automated 24/7 Call Answering: Pitchit AI voice agents answered 100% of inbound calls instantly without hold times or voicemail drops.
- Intent & Eligibility Qualification: Pitchit engaged callers in natural two-way conversations, qualifying intent and verifying service eligibility dynamically.
- Real-Time Transcription & Dispositioning: Pitchit automatically captured full conversation transcripts, generated structured disposition codes, and pushed data directly into Clearlink's contact center platform via Webhooks and REST API.
- Live Sales Transfers: High-intent, ready-to-buy callers were seamlessly live-transferred to on-duty sales agents with complete context provided prior to handoff.
The Results: Unprecedented Scale Without Staffing Bloat
By deploying Pitchit’s zero-code AI agents, Clearlink modernized its inbound voice pipeline while maintaining flawless operational precision:
- 12,000 Calls/Day Scalability: Handled massive daily call volumes effortlessly without requiring additional call center headcount.
- 99.99% Precision: Achieved near-perfect accuracy across call transcriptions, intent classifications, and CRM routing workflows.
- Zero Abandoned Calls: Reduced wait times to under 5 seconds, ensuring every inbound prospect was qualified and processed immediately.
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Upgrade your business with cutting-edge AI. Designed to scale your entire operation, Pitchit connects your customers directly to your people at blazing efficiency.
Your Always-On, 24/7
AI Answering Service
Never lose another customer to hold times, after hours, or voicemail. Pitchit answers instantly, qualifies caller intent & urgency, and books the job.
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Stop wasting your team’s time on tire-kickers and unqualified leads. Pitchit surveys inbound callers with smart conditional logic, screens out bad fits, and routes ready-to-buy customers straight to your calendar or live reps.
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AI Speed-to-Lead Service
Engage web leads in seconds and turn fresh form fills into booked jobs, hands-free. Armed with your sales playbooks, Pitchit executes persistent Voice, Text, Email & WhatsApp outreach until every lead is qualified and scheduled.
Upload Your Lead List.
Pitchit Handles The Rest
Armed with your sales playbooks, Pitchit executes persistent Voice, Text, Email & WhatsApp outreach at blazing speeds until every lead on your list is crossed off, booked on your calendar, or transferred live to your reps.
Connect Your Tech Stack.
Pitchit Handles The Rest
Armed with your operational playbooks, Pitchit executes trigger-based persistent Voice, Text, Email & WhatsApp outreach at blazing speeds until every web lead is booked, no-show rescheduled, and stalled quote requalified.
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You don't need to write complex AI prompts or hire developers. Build custom AI agents using simple point-and-click toggles, and connect them straight to your phone lines, emails, WhatsApp, and SMS in one sitting.
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Frequently Asked Questions
What is Pitchit? +
Pitchit is an event-driven, two-way conversational AI platform that automates lead qualification, speed-to-lead execution, 24/7 inbound call answering, call screening, workflow automation, and broadcast campaigns across Voice, SMS, Email, and WhatsApp.
How much does Pitchit cost? +
Pitchit offers transparent monthly tiers: Starter ($149/mo) for core software access and low volumes, Growth ($349/mo) for mid-level volumes, Pro ($599/mo) for higher volume, and custom Enterprise plans for large-scale operations and custom integrations.
Does using Pitchit require an engineer or technical skills? +
No. Pitchit features a No-Code AI Agent Builder with point-and-click toggles. Any sales or operations team member can configure, test, and deploy custom AI agents without writing code or engineering prompts.
How long does it take to launch a Pitchit campaign? +
Most Pitchit AI agents and outreach campaigns can be configured, tested, and deployed in under an hour. You can connect your phone lines, SMS, WhatsApp, and email to go live in a single sitting.
Are conversations fully automated by Pitchit? +
Yes. Pitchit conducts full two-way AI interactions from greeting to qualification and booking. However, if human intervention is needed, Pitchit can live-transfer callers, route conversations with full transcripts to your live reps, and allow your live reps to stop the AI and take over conversations.
Does Pitchit support both inbound and outbound conversations? +
Yes. Pitchit handles 24/7 inbound call answering, call screening, and instant speed-to-lead form callbacks, while also executing outbound list broadcasts and event-driven follow-up sequences across Voice, Text, Email, and WhatsApp.
Does Pitchit replace human sales or service teams? +
No. Pitchit empowers sales and service teams by eliminating manual qualification and follow-up. It engages prospects instantly, qualifies intent, books calendar appointments, and live-transfers sales-ready leads straight to reps.
How fast does Pitchit respond to new web leads? +
Pitchit executes automated speed-to-lead callbacks in under 5 seconds across Voice, SMS, Email, and WhatsApp the moment a prospect fills out a form or triggers a CRM event.
What is the difference between Broadcast Campaigns and Workflow Campaigns? +
Broadcast Campaigns allow you to upload CSV lead lists to launch high-velocity multi-channel outreach (ideal for database reactivation). Workflow Campaigns connect directly to your CRM or tech stack to trigger automated sequences based on real-time events, deal stage changes, or missed appointments.
Can Pitchit handle after-hours inbound calls? +
Yes. Pitchit provides 24/7 AI call answering and call screening. It qualifies caller intent, screens out unqualified tire-kickers, triages emergency requests, and schedules jobs or estimates automatically.
Can Pitchit perform broadband and utility serviceability checks? +
Yes. Pitchit performs automated address-level serviceability checks through natural conversations to verify coverage before routing leads to sales reps.
What industries does Pitchit serve? +
Pitchit is built for ISPs, fiber dealers, telecom, property managers, HVAC, plumbing, electrical, roofing, lawn care, landscaping, pool service, pool builders, pest control, restoration, insurance agencies, moving companies, mortgage lenders, BPOs, and home service providers.
Can Pitchit transfer calls live to reps or book appointments? +
Yes. Pitchit can live-transfer hot prospects directly to available reps or book appointments, estimates, and inspections directly onto your team's calendar.
How does Pitchit integrate with existing software? +
Pitchit connects via Public API, Webhooks, Zapier, ViaSocket, and native CRM/Calendar integrations (including HubSpot, Salesforce, Google Calendar, Outlook, Twilio, Infobip, and field service management tools). There are over 9,000+ integrations available.
Scale Your Operations, Not Your Overhead
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- ✓ Create & configure agents
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Starter
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- ✓ 6,000+ integrations
- ✓ Inbound and Outbound
- ✓ Agent Builder
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Growth
- ✓ Everything in Starter
- ✓ Up to 1,000 customer conversations per month
- ✓ Volume discount
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- ✓ Everything in Growth
- ✓ Up to 2,000 customer conversations per month
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Enterprise
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